Digital Product Return & Refund Policy
- Digital Products Are Final Sale
Digital items—including eBooks, online courses, software, templates, and downloads—are non‑refundable due to their instant delivery nature. Customers must understand that no physical returns are applicable.
2. Buyer Awareness Is Key
Clearly label products as digital in titles, banners, and descriptions to reduce confusion—and potential refund requests. Consider asking buyers to acknowledge this (e.g., via a checkbox in checkout).
3. Clear Refund Conditions
1. No refund for change of mind.
2. In case of technical issue. Proof required – Customer must share order ID + Screenshot of error.
3. Communication channel – Refund request only via contact form