Frequently Asked Questions (FAQs)
What are digital products?
Digital products are downloadable files like eBooks, templates, planners, guides, worksheets, and more. They are delivered instantly via email or direct download—no physical items will be shipped.
How will I receive my product after purchase?
Once your payment is confirmed, you’ll receive:
- A download link on the screen, or
- An email with a secure download link
Make sure to check your spam or promotions folder if you don’t see it in your inbox.
Do I need to create an account to buy a digital product?
No, account creation is optional. You can check out as a guest using your name, email, and payment method.
Can I access the product multiple times?
Yes! Once downloaded, the file is yours to keep. You may save it on your device for unlimited future access.
What formats are your digital products in?
Most of our products come in:
- PDF (for eBooks, planners, printables)
- PNG/JPEG (for digital artwork)
- Canva link (for editable templates)
- ZIP files (for bundled content)
Check the product description for format details before purchasing.
Payment & Delivery What payment methods do you accept?
We accept:
- UPI (Google Pay, PhonePe, Paytm)
- Credit/Debit Cards
- Net Banking
- Wallets
- International Cards (where applicable)
- PayPal (optional)
Is my payment information safe?
Absolutely. All transactions are processed through secure third-party gateways (like Instamojo, Razorpay, or PayPal). We never store or access your card/bank details.
I didn’t receive my download link. What should I do?
Please:
- Check your spam/junk/promotions folder
- Ensure your email was entered correctly at checkout
- Contact us at [your@email.com] with your Order ID
We’ll resend your product within 24–48 hours.
Refunds & Policies Can I get a refund on a digital product?
Due to the nature of digital goods, all sales are final and non-refundable.
However, if you experience a technical issue or incorrect file delivery, contact us within 3 days, and we’ll resolve it.
See our full Refund Policy for details.
Can I share or resell the digital product I purchased?
No. All products are for personal use only, unless a separate commercial license is mentioned. Redistribution or resale is strictly prohibited.
Can I edit the digital products?
Some products (like Canva templates) are editable, while others (like PDFs) are read-only. Product descriptions will specify whether editing is allowed.
Technical & Usage What if I don’t know how to use the product?
Each product includes clear instructions. If you’re stuck, contact us at [your@email.com] — we’re happy to help!
What if my download link expires?
Download link(s) will expire after 15 days from the date of purchase or after 3 attempts, whichever event happens first.
Can I use your digital products for my business?
Only if the product listing mentions commercial use rights. Otherwise, the content is intended for personal use only.
Still have a question?
Reach out via our Contact Us page — we usually respond within 24–48 hours.