Scaledigitalhub

Frequently Asked Questions (FAQs)

Once your payment is confirmed, you’ll receive:

  • download link on the screen, or
  • An email with a secure download link

Make sure to check your spam or promotions folder if you don’t see it in your inbox.

No, account creation is optional. You can check out as a guest using your name, email, and payment method.

Yes! Once downloaded, the file is yours to keep. You may save it on your device for unlimited future access.

Most of our products come in:

  • PDF (for eBooks, planners, printables)
  • PNG/JPEG (for digital artwork)
  • Canva link (for editable templates)
  • ZIP files (for bundled content)

Check the product description for format details before purchasing.

We accept:

  • UPI (Google Pay, PhonePe, Paytm)
  • Credit/Debit Cards
  • Net Banking
  • Wallets
  • International Cards (where applicable)
  • PayPal (optional)

Absolutely. All transactions are processed through secure third-party gateways (like Instamojo, Razorpay, or PayPal). We never store or access your card/bank details.

Please:

  • Check your spam/junk/promotions folder
  • Ensure your email was entered correctly at checkout
  • Contact us at [your@email.com] with your Order ID

We’ll resend your product within 24–48 hours.

Due to the nature of digital goods, all sales are final and non-refundable.
However, if you experience a technical issue or incorrect file delivery, contact us within 3 days, and we’ll resolve it.

See our full Refund Policy for details.

No. All products are for personal use only, unless a separate commercial license is mentioned. Redistribution or resale is strictly prohibited.

Some products (like Canva templates) are editable, while others (like PDFs) are read-only. Product descriptions will specify whether editing is allowed.

Each product includes clear instructions. If you’re stuck, contact us at [your@email.com] — we’re happy to help!

Download link(s) will expire after 15 days from the date of purchase or after 3 attempts, whichever event happens first.

Only if the product listing mentions commercial use rights. Otherwise, the content is intended for personal use only.

Reach out via our Contact Us page — we usually respond within 24–48 hours.

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